WNS Global Services Operations Training Specialist
2 weeks ago
About the Role
As a key member of our training team at WNS Global Services, you will play a vital role in delivering high-quality product and technical training to operational business units. Your expertise will help ensure that agents and teams possess the necessary skills to achieve optimum deliverables.
This is an exciting opportunity for a skilled trainer to join our team and contribute to our success. If you are passionate about developing others and driving business outcomes, we encourage you to apply.
Job Responsibilities
- Conduct new starter training as well as refresher, up-skilling and cross-skilling training to equip operational teams with the necessary tools and skills.
- Manage groups of trainees on a day-to-day basis, including administration and follow-through.
- Support nesting and BAU activities, conducting and reporting on training needs analysis.
Key Skills and Qualifications
- High proficiency in delivering impact training and facilitation.
- Strong planning, organizing, and time management skills.
- High proficiency in verbal and written English.
- Strong communication and interpersonal skills.
- High attention to detail and accuracy.
- Exceptional administrative skills.
- The ability to work within a team.
- Self-motivated.
- Self-manageable.
- Strong customer service orientation.
- Proactive.
Working Arrangements
We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience. Working hours are Monday to Friday, 8am to 6pm UK Time.
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