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Operational Excellence Specialist

2 months ago

Cape Town, Western Cape, South Africa WNS Global Services Full time

Welcome to WNS Global Services, a leading provider of business process management services. We are currently seeking an experienced Operational Excellence Specialist to join our team.

Salary: $60,000 - $80,000 per annum

Job Description:

Key Responsibilities:
  • Identify and communicate barriers to performance/service delivery to operational leaders
  • Contribute in regular meetings with team leaders and agents in regards to efficiencies
  • Conduct analysis and insights based on consolidated data to enhance process improvements
  • Share best practice between teams to support operational efficiencies
  • Continually examine opportunities for improvements and adherence to schedule
  • Support team when needed maintain product knowledge through call taking
Development Journey:
  • Agile training through quality feedback sessions
  • Training employees in systems and products when required
  • Working closely with Operations Support, Training & HR to support the new starter journey
Qualifications:
  • A Matric/Grade 12 Certificate or equivalent
  • A minimum of 3 years insurance experience
Required Skills and Qualifications:
  • Proficiency in Microsoft packages (Word, Excel & Outlook)
  • Excellent interpersonal and communication skills
  • Strong numerical ability
  • Strong administrative and organizational skills
  • Customer centricity
  • High attention to detail and accuracy
Benefits:
  • Fully paid training and development programs
  • A competitive salary and benefits package
  • The opportunity to work with a global company