Customer Service Excellence Specialist
4 days ago
At WNS Global Services, we are seeking a highly skilled Customer Service Excellence Specialist to join our team. This exciting opportunity is based in Century City and offers a competitive salary of $45,000 per annum.
Job OverviewWe are a leading global business process management company that provides industry-specific solutions to businesses across various sectors. Our client is a renowned financing institution that enables financing for international postgraduate students at the world's best universities.
In this role, you will be responsible for providing exceptional customer service experience in a contact center environment. Your primary objective will be to ensure high-quality delivery of customer experience across multiple channels (email, calls, chat) while maintaining an excellent level of service.
Key Responsibilities- To help resolve issues first-time promptly escalate unresolved issues as appropriate
- To ensure high-quality delivery of customer experience across multiple channels (email, calls, chat)
- To learn - and ultimately become a technical expert for - our Prodigy loan product and origination process
- To guide students through the process, respond to customer service requests, and enable resolution
Required:
- A completed 3-year Diploma / Degree in a relevant field
- 6-12 months working experience, preferably in a call center environment
- High proficiency in verbal & written English (a neutral accent is required)
- Customer orientation in an international and multicultural context
- Process control; planning and organizing; attention to detail
- A sense of urgency; energetic, resilient, think clearly, respond quickly and appropriately
- Focus on quality; set high-quality standards for your work and strive for continuous improvement
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