Global Service Operations Coordinator

1 month ago


Cape Town, Western Cape, South Africa Sabio Full time

Global Service Operations Coordinator

">Sabio, a global leader in contact centre solutions, is seeking an experienced ITIL Service Support Specialist to join our Aggregated Managed Services Team.

Sabio's expertise lies in delivering high-quality, secure, and robust platforms and solutions to leading brands worldwide. As part of our team, you will have the opportunity to work on real-world technical issues with Sabio's products, custom application solutions, and world-class customers.

This 12-month position offers a unique chance to build your managed service experience while contributing to our dynamic and passionate team.

Key Responsibilities:">
  • Perform across all ITIL disciplines across multiple customer portfolios, including service desk management, change, problem, major incident, and reporting management.
  • Work as part of a distributed, global team, providing advanced communication, collaboration, and incident management to technical support teams.
  • Liaise with other 3rd-party vendors on behalf of clients to remediate service-affecting incidents and fulfill internal and external service requirements.


Required Skills and Qualifications:">
  • Strong Excel skills with the ability to build competent reports.
  • Effective communication skills both across teams and with senior client management.
  • Excellent spoken and written English, comfortable delivering a message to colleagues and customers at all levels of seniority.
  • Ability to run, drive, and present weekly/monthly customer service management meetings.
  • Experience working within a challenging customer service environment.


Benefits:">
  • Remote/Flexible work arrangement.
  • Private health insurance.
  • 18 or 23 days paid holiday per year (depending on seniority).
  • LinkedIn Learning access.
  • Connectivity Allowance (Cellphone or home internet or combo depending on preference).


As a valued member of our team, you can expect to earn an estimated salary of £40,000 - £55,000 per annum, commensurate with experience and qualifications.

  • Cape Town, Western Cape, South Africa RareCruit (Pty) Ltd Full time

    We are seeking a skilled and motivated Global Defense Operations Coordinator to join our innovative team at RareCruit (Pty) Ltd.About Our ClientA leading international defense company, we provide key solutions to over 50+ countries worldwide. We have established ourselves as an ideal employer that values strong ethics and ambition.Job OverviewThis is an...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    About the RoleAs a key member of our training team at WNS Global Services, you will play a vital role in delivering high-quality product and technical training to operational business units. Your expertise will help ensure that agents and teams possess the necessary skills to achieve optimum deliverables.This is an exciting opportunity for a skilled trainer...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at WNS Global Services. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of satisfaction.


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job OverviewWNS Global Services is seeking an experienced Senior Operations Manager to lead our travel industry team. As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and developing high-performing teams.


  • Cape Town, Western Cape, South Africa RareCruit Full time

    We are seeking a talented Global Operations Specialist to join our team at RareCruit. As a key member of our operations department, you will be responsible for coordinating logistics and supply chain activities.The estimated salary for this position is $55,000 - $65,000 per year, depending on experience.Responsibilities:Coordinate logistics and supply chain...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    Job Title: Warehouse and Vehicle Services Coordinator - GeorgeCompany Overview:Service Solutions is a leading provider of truck rental services, seeking an experienced Branch Operator to join our team in George.About the Role:This role offers a unique opportunity to work with a dynamic team, responsible for managing warehouse operations, vehicle maintenance,...


  • Cape Town, Western Cape, South Africa Service Solutions Full time

    Job DescriptionWe are seeking a Fleet Operations Coordinator to join our team at Service Solutions in George. The successful candidate will have strong leadership skills and experience in fleet management.The role involves:Liaising with customers and other branches regarding bookings and vehicle availabilityMaintaining/arranging services on vehiclesAttending...


  • Cape Town, Western Cape, South Africa Rory Mackie & Associates Full time

    Job Overview: As a Global Logistics Coordinator at Rory Mackie & Associates, you will play a crucial role in ensuring the smooth operation of our logistics and supply chain functions. This includes managing the movement and storage of international inbound shipments, domestic distribution of stock, and the flow and management of supply chain...

  • Team Coordinator

    1 week ago


    Cape Town, Western Cape, South Africa CMC GLOBAL Full time

    Job Title: Team CoordinatorCMC GLOBAL is seeking a highly organized and motivated Team Coordinator to join our team. As a Team Coordinator, you will be responsible for coordinating the activities of our logistics and courier team, ensuring that our services meet the highest standards.This is a great opportunity for a detail-oriented individual to take on a...


  • Cape Town, Western Cape, South Africa G.C. Executive Search Full time

    Your role at G.C. Executive Search as a Global Logistics Coordinator involves managing and compiling estimates, facilitating internal sales, and arranging shipments with foreign partners.To succeed in this position, you must have strong Excel skills, excellent communication skills to interact with clients, customers, and service providers on a daily...


  • Cape Town, Western Cape, South Africa Charm Recruit Full time

    Charm Recruit is a dynamic and growing company that is seeking a highly skilled Global Office Coordinator and Cultural Ambassador to join their team. As a key member of the Charm Recruit team, you will play a pivotal role in facilitating effective communication between the company and its global clients, partners, and stakeholders.About the Role:The...


  • Cape Town, Western Cape, South Africa The Legends Agency Full time

    We are seeking a dedicated and professional Customer Service Professional to join The Legends Agency in Cape Town. As a Service Operations Coordinator, you will play a vital role in ensuring the smooth operation of daily service activities.Job Title: Service Operations CoordinatorLocation: Cape TownSalary: Market Related (R250,000 - R350,000 per annum)About...


  • Cape Town, Western Cape, South Africa Kuda Technologies Ltd Full time

    Job Title: Operations Director for Global ExpansionAbout Kuda Technologies Ltd:Kuda Technologies Ltd is a dynamic fintech company redefining financial access for millions of Africans.Estimated Salary: $150,000 - $200,000 per annumWe are seeking an exceptional Vice President of Operations to drive operational excellence across our core business functions. As...


  • Cape Town, Western Cape, South Africa Sable International Full time

    At Sable International, we are seeking a highly skilled and motivated Global Partnership Development Coordinator to join our dynamic team. This exciting opportunity will see you play a key role in driving business growth, fostering university partnerships, and coordinating marketing activities for the Study Abroad department.About the RoleThis is an ideal...

  • IT Manager

    4 weeks ago


    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: IT Manager - Operations LeadWe are seeking an experienced IT Manager to lead our operations team at WNS Global Services. As an IT Manager - Operations Lead, you will be responsible for ensuring the smooth running of our IT operations and working closely with our General I.T Manager to plan, develop, implement, coordinate, and oversee...

  • Operations Team Lead

    1 month ago


    Cape Town, Western Cape, South Africa CMC GLOBAL Full time

    At CMC GLOBAL, we are seeking an experienced Operations Team Lead to oversee the day-to-day activities of our Logistics and Courier services.We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience.Job Description:OverviewWe are a dynamic and growing company in the Logistics and Courier industry, with a strong focus on...


  • Cape Town, Western Cape, South Africa Sagan Full time

    About the RoleWe are seeking a highly skilled Global Order Management Coordinator to join our team at Sagan. As a key member of our customer service and order processing team, you will be responsible for ensuring seamless communication with customers, managing orders efficiently, and resolving any issues that may arise.


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job OverviewThe WNS Global Services team is seeking a highly motivated Senior Team Coordinator to lead, coach, and develop a team of advisors while ensuring exceptional customer service. This role is ideal for individuals with 1 year of experience managing an inbound or outbound call centre team, excellent computer literacy, and exceptional communication...

  • Operations Manager

    1 month ago


    Cape Town, Western Cape, South Africa RareCruit Full time

    At RareCruit, we are a key defence solution provider to over 50+ countries worldwide.We value a strong work ethic and ambition within our team.Our clients portfolio of leading platforms undergoes continuous development, improvement, and revision, making us a dynamic and innovative force in the defence industry.About the RoleThe Operations Manager (Global...


  • Cape Town, Western Cape, South Africa CA Financial Appointments Full time

    **About CA Financial Appointments**We are a global financial services team seeking an experienced Financial Services Operations Coordinator to join our finance team. Our clients benefit from secure and efficient cross-border payment solutions, and we're looking for someone who shares our commitment to excellence.The ideal candidate will have a keen eye for...