Key Account Sales Director

2 months ago


Durban, KwaZulu-Natal, South Africa The Individual Touch Full time
Job Description for Sales Operations Manager

Please note that daily cleaners are not eligible for this position.

Main Responsibilities:

• Foster strong relationships with customers, ensuring customer-centricity across all departments.
• Ensure the achievement of profitability by managing margins and discounts effectively.
• Implement company ways of selling amongst Sales Representatives.
• Monitor and manage expenditures within flexible budgeting (revenue and income achievement).
• Implement corrective actions when targets are not achieved to ensure consistent profit growth of the branch.
• Verify the accuracy of stock through daily cycle counts.
• Maintain customer satisfaction by delivering goods in full and on time.
• Achieve agreed customer service turnaround standards.
• Ensure deliveries to customers by couriers are within agreed service standards.
• Monitor customer service standards in the Call Centre/ Internal Sales.
• Ensure the Warehouse operates within standard operating procedures.
• Resolve customer complaints and queries within SLA (e.g., logistics, pricing, returns, and repairs).
• Establish and build customer relationships, taking personal ownership of resolving complaints.
• Promote and implement online transactions through digital platforms.
• Manage head counts and overtime within agreed budgets.
• Maintain effective leave planning and absenteeism management.
• Facilitate training and development interventions.

Requirements:

• Grade 12 qualification.
• 3-year qualification in Business Management or Commerce.
• 8-10 years of experience in Sales and Operational Management, preferably at a Senior Management Level in the PPE industry.



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