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International Sales Liaison
1 week ago
**Job Description:** We are seeking an experienced customer service representative to join our international customer service team at Vida Shoes International. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and maintaining a positive and professional attitude.
Responsibilities:
- Manage customer interactions via phone, email, and chat, ensuring timely and effective resolution of customer inquiries.
- Process customer returns and exchanges efficiently, maintaining accurate records and communicating with customers as needed.
- Collaborate with brand management to address customer complaints and concerns, providing solutions that meet customer needs.
- Stay up-to-date on product knowledge, ensuring accurate information is provided to customers.
- Develop and maintain relationships with customers, promoting loyalty and retention.
Requirements:
- Bachelor's degree in Business Administration or related field.
- 2+ years of customer service experience in e-commerce.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Proficient in Microsoft Office Suite and Google Workspace.
- Familiarity with Shopify and e-commerce platforms a plus.
