Logistics Liaison Specialist
6 days ago
About the Role:
Ananzi seeks a highly organized and proactive Client Liaison Administrator to join their dynamic team in Kempton Park. This exciting opportunity is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional service to clients.
Key Responsibilities:
- Client Communication: As the primary point of contact, you will ensure clear, professional communication with clients via email, phone, and other channels, utilizing strong verbal and written communication abilities.
- Document & Permit Management: You will gather and manage necessary permits and documents from clients to facilitate smooth processing of shipments.
- Booking Arrangements: Assist clients with air and sea freight bookings, coordinating logistics to meet client specifications.
- Problem Resolution: Address client concerns promptly, offering effective solutions and maintaining high customer satisfaction levels.
- Internal Coordination: Collaborate with internal teams to ensure timely service delivery and meet client requirements.
- Reporting & Updates: Keep clients informed about shipment status, bookings, and updates.
Requirements:
- Experience: At least 2 years of experience in a client-facing role, preferably within freight & logistics.
- Language Skills: Fluency in English, with excellent spoken and written communication skills.
- Communication Skills: Strong ability to interact with clients from diverse backgrounds.
- Organizational Skills: Highly organized, with attention to detail and ability to handle multiple tasks and deadlines.
- Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), CRM system experience beneficial.
- Problem-Solving: Ability to resolve issues efficiently and provide timely solutions.
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