Section Manager: Client Liaison, Admin and Logistics

2 weeks ago


Pretoria, Gauteng, South Africa SGS Full time
Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 97,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and interconnected world.

Job Description
  1. Planning, organizing, leading, and controlling the frontline services of the analytical laboratory, client liaison, logistics, and financial administration.
  2. Overseeing the client liaison function in line with:
    1. Leading in effective communication with clients.
    2. Correct interpretation, understanding, and issuing of the client's quotes.
    3. Quotes acceptance follow-up.
    4. Effective attendance to client's queries/enquiries within a reasonable time.
    5. Driving the division's activities by making timely technical decisions regarding reaching the clients' objectives.
    6. Intermediate and post-campaign follow-up on the services rendered.
    7. Coordination and consolidation of incoming projects.
    8. Communication with the Operations Manager on incoming projects.
    9. Developing and implementing an internal framework, processes, and procedures for effective performance, thereby ensuring control of costs, income, quality, and productivity.
    10. Accountable for correct reporting, invoicing, and quotations. Ensure all functions are correct and on time.
    11. Generating and providing data for management (financial stats, sample volumes, clientele database).
    12. Assisting management with respect to costing/pricing of activities, including the application of principles applicable to the determination of factors to be used for cost/price determination.
    13. In conjunction with the Production Planning Manager, making an assessment and analysis of project financial viability.
    14. Assisting the Contract Review Manager with annual price increase systems, thereby ensuring prompt communication and consistent application.
    15. Overseeing the control, handling, and administration of age analysis.
    16. Overseeing the procurement function rendered in the division.
    17. Overseeing the control and handling of transportation.
    18. Managing compliance and maintenance to all QESH systems in the division.
    19. Accountable for the staff complement in the section. Assisting with staff challenges, motivating staff, assessing training needs, and ensuring they are addressed, promoting competence, and managing staff performance.
    20. Ensuring all staff are trained and multi-skilled throughout the section.
    21. Performing any other reasonable tasks as assigned by the direct line manager.
Qualifications
Education
  1. Degree or National Diploma in Analytical Chemistry and/or proven years of laboratory knowledge, skills, and experience sufficient to be recognized as a qualification through Recognition of Prior Learning.
  2. Qualification in Business Administration will be an added advantage.
Experience
  1. Minimum of 5 years' senior technical experience in an analytical laboratory environment.
  2. Minimum of 5 years' Client Services background.
  3. Financial background will be an advantage.
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