Section Manager: Client Liaison, Admin and Logistics
2 weeks ago
We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 97,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and interconnected world.
Job Description
- Planning, organizing, leading, and controlling the frontline services of the analytical laboratory, client liaison, logistics, and financial administration.
- Overseeing the client liaison function in line with:
- Leading in effective communication with clients.
- Correct interpretation, understanding, and issuing of the client's quotes.
- Quotes acceptance follow-up.
- Effective attendance to client's queries/enquiries within a reasonable time.
- Driving the division's activities by making timely technical decisions regarding reaching the clients' objectives.
- Intermediate and post-campaign follow-up on the services rendered.
- Coordination and consolidation of incoming projects.
- Communication with the Operations Manager on incoming projects.
- Developing and implementing an internal framework, processes, and procedures for effective performance, thereby ensuring control of costs, income, quality, and productivity.
- Accountable for correct reporting, invoicing, and quotations. Ensure all functions are correct and on time.
- Generating and providing data for management (financial stats, sample volumes, clientele database).
- Assisting management with respect to costing/pricing of activities, including the application of principles applicable to the determination of factors to be used for cost/price determination.
- In conjunction with the Production Planning Manager, making an assessment and analysis of project financial viability.
- Assisting the Contract Review Manager with annual price increase systems, thereby ensuring prompt communication and consistent application.
- Overseeing the control, handling, and administration of age analysis.
- Overseeing the procurement function rendered in the division.
- Overseeing the control and handling of transportation.
- Managing compliance and maintenance to all QESH systems in the division.
- Accountable for the staff complement in the section. Assisting with staff challenges, motivating staff, assessing training needs, and ensuring they are addressed, promoting competence, and managing staff performance.
- Ensuring all staff are trained and multi-skilled throughout the section.
- Performing any other reasonable tasks as assigned by the direct line manager.
Education
- Degree or National Diploma in Analytical Chemistry and/or proven years of laboratory knowledge, skills, and experience sufficient to be recognized as a qualification through Recognition of Prior Learning.
- Qualification in Business Administration will be an added advantage.
- Minimum of 5 years' senior technical experience in an analytical laboratory environment.
- Minimum of 5 years' Client Services background.
- Financial background will be an advantage.
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