Client Liaison Specialist

2 weeks ago

Cape Town, Western Cape, South Africa Ad Talent Full time
About the Role

We are seeking a highly organized and proactive Client Services Coordinator to join our team at Ad Talent. As a key member of our client services team, you will play a vital role in supporting the Account Manager in the day-to-day management of client accounts.

Key Responsibilities
  • Assist the Account Manager with administrative duties, ensuring the smooth execution of retainers, projects, and campaigns.
  • Provide exceptional client service, addressing routine inquiries and relaying them to the Account Manager or creative teams in a timely manner.
  • Take initiative to ensure clarity between various stakeholders, including clients, account managers, and creative teams.
  • Effectively brief and manage communications and coordination between remote teams and external suppliers to ensure clarity regarding deliverables.
  • Liaise with suppliers on production-related activities, ensuring all deadlines are met.
  • Help manage timelines, track deliverables, and ensure all deadlines are met.
  • Assist with creating shoot cost estimates, arrange details with clients, attend and assist on shoots.
  • Help the Account Manager keep track of tasks across different projects, ensuring each item is completed within the set timeline.
  • Draft and maintain weekly status reports for clients, keeping them updated on project progress.
  • Review client feedback when required, brief the studio and external parties, and ensure correct updates are delivered to clients within the given deadline.
  • Check all work before sending it to clients to guarantee 100% accuracy.
  • Ensure the creative director signs off on creative work before sharing it with the Account Manager or clients.
  • Put together cost estimates using internal resources or external suppliers and the production manager.
  • Support the Account Manager in managing budgets by tracking expenses and invoices, ensuring financial documentation is accurate.
  • Maintain accurate client records, project documentation, and contracts in line with company standards.
Requirements
  • Bachelor's degree in marketing, communications, business, or a related field.
  • Strong interest in marketing, advertising, and client services.
  • Proactive, with a willingness to learn and develop in a fast-paced and remote work environment.

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