IT Systems Retail Manager

3 days ago


Port Elizabeth, Eastern Cape, South Africa RS Recruitment Services Full time

We are seeking an experienced Technical Operations Manager to join our client's team in Port Elizabeth, Eastern Cape.

The successful candidate will receive a competitive remuneration package including a basic salary of R45,000 + R21,000 car allowance + medical aid and provident fund benefits.

About the Role

This role involves implementing and managing the IT retail systems in line with our client's IT strategy by providing leadership and guidance in terms of IT infrastructure and value-added support in applicable business areas.

The ideal candidate will possess:

  • MCSE or similar tertiary IT qualification mandatory
  • Retail systems qualification (preferably IQ Enterprise)
  • Working knowledge of accounting
  • 5 years experience in hardware, Network, Desktop, Infrastructure support
  • 5 years experience in customer support
  • 2 years experience POS system support
  • 2 years experience accounting /Financial / System support
  • Customer service skills
  • Negotiation skills
  • Interpersonal Management skills
  • Project management skills

Main Responsibilities

Lead the implementation of retail systems projects

Manage the conversion of stores to current IQ versions and implement new IQ modules

Analyse hardware and systems needs, propose upgrades and ensure adherence to minimum hardware standards

Provide in-store systems financial and business management guidance & support

Develop and implement IT strategies to improve business efficiency

Provide support assistance to the IT Helpdesk and conduct regular technical visits at retail

Establish strong relationships with retail staff and act as the interface between IT and retail



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