IT Systems Retail Manager
3 days ago
We are seeking an experienced Technical Operations Manager to join our client's team in Port Elizabeth, Eastern Cape.
The successful candidate will receive a competitive remuneration package including a basic salary of R45,000 + R21,000 car allowance + medical aid and provident fund benefits.
About the Role
This role involves implementing and managing the IT retail systems in line with our client's IT strategy by providing leadership and guidance in terms of IT infrastructure and value-added support in applicable business areas.
The ideal candidate will possess:
- MCSE or similar tertiary IT qualification mandatory
- Retail systems qualification (preferably IQ Enterprise)
- Working knowledge of accounting
- 5 years experience in hardware, Network, Desktop, Infrastructure support
- 5 years experience in customer support
- 2 years experience POS system support
- 2 years experience accounting /Financial / System support
- Customer service skills
- Negotiation skills
- Interpersonal Management skills
- Project management skills
Main Responsibilities
Lead the implementation of retail systems projects
Manage the conversion of stores to current IQ versions and implement new IQ modules
Analyse hardware and systems needs, propose upgrades and ensure adherence to minimum hardware standards
Provide in-store systems financial and business management guidance & support
Develop and implement IT strategies to improve business efficiency
Provide support assistance to the IT Helpdesk and conduct regular technical visits at retail
Establish strong relationships with retail staff and act as the interface between IT and retail
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