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Retail Operations Director

1 month ago


Port Elizabeth, Eastern Cape, South Africa Cash Crusaders Retail (Pty) Ltd Full time

**Job Title:** Retail Operations Director

**Salary:** R 650,000 - R 850,000 per annum, depending on experience.

**Company Overview:

Cash Crusaders Retail (Pty) Ltd is a dynamic and innovative retail company that offers exciting career opportunities for motivated professionals. We are committed to providing exceptional customer service and creating a positive shopping experience for our customers.

**Job Description:

We are seeking an experienced Retail Operations Director to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of our stores, ensuring that they meet our high standards of quality and customer service. This role requires strong leadership skills, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.

**Responsibilities:

* Maximise New Goods profit centre
* Maximise Second-hand profit centre
* Maximise SSB profit centre
* Improve Store Performance
* Ensure effective implementation of merchandising standards.
* Ensure effective implementation of marketing initiatives.
* Manage Sales vs Budgets.
* Monitor Returns and Discounts given.
* Pro-actively co-ordinate availability of stock for stores
* Monitor and control Stock Age
* Monitor and control discontinued stock in business.
* Organise and participate in monthly stocktakes and result.
* Monitor and control damage and Repair stock for the business.
* Monitor and control Company assets (building, fixture and fittings, petty cash, stock and vehicles)
* Manage the Change of Management
* Monitor and ensure ALL Security standards are adhered to within a Store.
* Review Stores performance by analysing Stats and Reports
* Partner Development and Mentoring and formulating appropriate Business Performance Improvement plans to rectify any deviations.
* Review the improvement plan with the Partner and adjust when required to ensure achievement of objectives.
* Analyse Expenses impacting on profitability.
* Analyse Financial Statements to ensure profitability.
* Reporting
* Ensure Customer Expectations are met.
* Review Mystery shopper reports
* Reinforce a culture of service-minded staff to ensure Customer satisfaction.
* Ensure repair turnaround.
* Ensure Social Media posts are according to standards.
* Ensure correct staff compliment in business.
* Facilitate the training and development of employees to ensure correct competency.
* Succession Planning
* Ensure consistent, effective performance management.
* Manage and enhance employee relations and satisfaction.
* Manage Human Resources administration.
* Remuneration and reward
* Ensure that all stores have implemented and adhere to all relevant Company Policies, Procedures, System Requirements, S.O. P's
* Meetings and Report Back

**Requirements:

* At least 3 years' experience in a senior management role
* Innovative and ambitious with a can-do attitude
* Strong IT skills: PowerPoint, MI, Excel, Level-headed and balanced.
* Good presentation skills
* Be well organized.
* Good communication and relationship building skills.
* Possess great leadership skills.
* Reliable Vehicle
* Willing to travel.
* Pass a polygraph.