Cleanliness and Guest Experience Specialist

3 days ago


Cape Town, Western Cape, South Africa Ananzi Full time

About Village N Life's Values: We value exceptional service, innovation, and employee growth, recognizing that these factors contribute to our success. As a leading local Tourism and Hospitality group, we strive to create a positive work environment that encourages staff to thrive, resulting in exceptional guest experiences.

Job Title: Executive Housekeeper

We are seeking an Executive Housekeeper to join our team, responsible for maintaining the highest standards of cleanliness, organization, and ambiance within our hotel or hospitality establishment. This role requires effective leadership and operational management skills to deliver exceptional guest experiences.

Main Responsibilities:
  1. To control and manage all Housekeeping standards, ensuring they meet the required level of quality and service.
  2. To ensure that all Company policies and procedures are implemented, maintained, and communicated effectively to the team.
  3. To develop and implement staff training programs, focusing on skill enhancement and career progression.
  4. To maintain exceptional service levels, driving guest satisfaction and loyalty.
Essential Requirements:
  • Applicable Tertiary Qualification in Housekeeping/Hospitality Management.
  • Grade 12 or equivalent.
  • Minimum of 2 years' experience in the same or similar position.
  • Proficiency in Microsoft Office (Word, Excel and Outlook). Opera experience advantageous.


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