Maritime Guest Experience Coordinator

3 days ago

Cape Town, Western Cape, South Africa Crew Life at Sea Full time

Job Description

We are seeking a highly skilled and experienced Guest Services Officer to join our crew. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring their needs are met, and exceeding their expectations.

Main Responsibilities:

  • Greet and welcome guests as they embark on the ship, creating a warm and friendly atmosphere.
  • Provide information and assistance to guests regarding onboard activities, services, and amenities.
  • Handle guest inquiries, complaints, and requests in a timely and professional manner.
  • Manage guest accounts and process payments for onboard purchases.
  • Coordinate with other departments to fulfill guest requests and resolve any issues.
  • Maintain a high level of cleanliness and organization at the guest services desk.
  • Keep track of guest feedback and make recommendations for improvement.
  • Assist with the check-in and check-out process for guests.
  • Conduct daily briefings to inform guests of upcoming events and activities.
  • Handle any emergency situations and follow proper procedures.
  • Uphold company policies and procedures at all times.
  • Act as a point of contact for VIP and special needs guests.

Qualifications:

  • High school diploma or equivalent required, college degree preferred.
  • Minimum of 2 years of experience in a customer service role, preferably in the hospitality or cruise industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • Ability to work in a fast-paced and ever-changing environment.
  • Proficient in Microsoft Office and reservation systems.
  • Fluent in English, additional languages are a plus.
  • Must be able to work flexible hours, including evenings, weekends, and holidays.

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