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Guest Experience Director

1 week ago

Cape Town, Western Cape, South Africa ProDevelopment Group Full time
Key Responsibilities
  • Front Office Operations Management: Oversee all aspects of the front office, including guest check-in and check-out procedures, reservations, guest services, and room assignments.
  • Team Supervision: Lead and train receptionists, porters, and drivers to provide exceptional customer service to guests.
  • Guest Relations: Address and resolve guest concerns or complaints promptly and professionally to ensure satisfaction.
  • Budget Management: Collaborate with resort leadership to develop and manage the front office budget, including staffing costs, supplies, and other expenses.
  • Compliance: Ensure all front office operations comply with resort policies, procedures, and standards.