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Guest Experience Coordinator

1 week ago

Cape Town, Western Cape, South Africa Slshotels Full time

About Us

We are a luxury hospitality brand that is passionate about delivering exceptional guest experiences and fostering a culture of innovation and excellence. Our goal is to provide our guests with unforgettable experiences that exceed their expectations.

Job Description

The Front Office Manager will be responsible for leading a team of dedicated professionals, overseeing the daily operations of the Front Office Department, and providing exceptional customer service to our guests. This role requires strong leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities

  • Customer Experience: Develop close professional relationships with guests throughout their stay, anticipating their needs and taking action to ensure a unique guest experience.
  • Team Development: Lead a team of dedicated professionals, ensuring they have the necessary tools and support to deliver exceptional service to our guests.
  • Operations: Oversee the daily operations of the Front Office Department, including managing inventory, maintaining accurate records, and implementing effective procedures to minimize errors.
  • Problem-Solving: Handle guest complaints in a professional and courteous manner, resolving issues promptly and efficiently.

Requirements

  • Education: Relevant degree in Hospitality or related field.
  • Experience: Minimum 3-5 years of experience in Front Office management within the hospitality industry.
  • Skills: Strong leadership skills, attention to detail, excellent communication and interpersonal skills, and ability to work effectively in a fast-paced environment.