Resort Guest Services Associate

6 days ago


Cape Town, Western Cape, South Africa Crew Life at Sea Full time
Hotel Assistant Job Description

As a Hotel Assistant at Crew Life at Sea, you will play a vital role in ensuring the overall cleanliness and quality of our resort's facilities.

This position involves maintaining the highest standards of cleanliness in guest rooms and public areas, while also providing exceptional service to our guests.

Responsibilities and Duties
  1. Cleaning and maintaining guest rooms, including making beds, dusting, and vacuuming.
  2. Maintaining the cleanliness of all common areas, such as hallways, lobbies, and elevators.
  3. Preparing guest rooms for new arrivals and departures.
  4. Handling and reporting lost and found items.
  5. Responding to guest requests and complaints.
  6. Monitoring and maintaining inventory of cleaning supplies and equipment.
  7. Collaborating with other departments to ensure efficient service to guests.
  8. Ensuring compliance with safety and sanitation policies and procedures.
Requirements
  • High school diploma or equivalent required.
  • Proven experience in housekeeping or a similar role preferred.
  • Excellent attention to detail and time management skills essential.
  • Able to work independently and as part of a team.
  • Strong communication and customer service skills required.
  • Physical stamina and ability to lift and move heavy objects.
  • Flexibility to work weekends, holidays, and overtime as needed.


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