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Customer Success Advocate

1 week ago

Johannesburg, Gauteng, South Africa Oredax Full time

Oredax is a leading provider of IT Maintenance solutions. We are seeking a highly skilled CustomeSuccess Advocate to join our team.

As a Customer Success Advocate, you will be responsible for working closely with our customers to understand their needs and develop strategies to meet them. You will also be responsible for providing exceptional customer service and support.

Responsibilities:

  • Work closely with customers to understand their needs
  • Develop strategies to meet customer needs
  • Provide exceptional customer service and support
  • Manage customer complaints and issues
  • Report results to management and provide recommendations for ongoing service improvements