Patient Advocate

1 week ago


Johannesburg, Gauteng, South Africa IVF Hartmann Holding AG Full time
About This Opportunity

You have the chance to make a meaningful impact in delivering exceptional customer experiences at IVF Hartmann Holding AG. As a Customer Service Consultant, your key responsibilities include:

Responsibilities
  • Process orders accurately and efficiently.
  • Resolves product or service problems by clarifying customer complaints; determining root causes; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Elevate queries and complaints to the correct department manager when required.
  • General administrative duties including filing of completed orders and credit notes.
  • Preparing correspondence and quotes and providing product knowledge on company products to clients.
  • Ensuring that back orders are released when stock is booked in and back-order reports completed weekly and sent to stock controller.
  • Maintaining an up-to-date out-of-stock notice board.
  • Acting on returns according to procedures and completing customer credits.
  • Sorting of post and internal print work.
  • Booking out of sample requests and making sure the correct clients receive the samples.
  • Fostering a professional relationship with Hartmann customers.
  • Maintaining customer records by updating account information.
Requirements
  • Grade 12 (Matric)
  • Excellent knowledge of SAP and Microsoft Office.
  • Proficiency in English and Afrikaans.
  • Ability to multitask and prioritize daily workload.
  • Exemplary planning and time management skills.
  • High-level verbal and written communication skills.


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