Customer Service Representative

1 week ago


Johannesburg, Gauteng, South Africa CallForce Full time

At CallForce, we are seeking a skilled Customer Service Representative to join our team on a night shift in Sunninghill. As a dynamic outbound agent, you will be responsible for reading from a scripted pitch, transferring warm leads to USA agents, and meeting and exceeding hourly/daily/weekly transfer targets. Additionally, you will be expected to meet and exceed Quality Assurance standards.

To succeed in this role, you will require:

  • Matriculation or equivalent qualification
  • Awareness of medical terms and disciplines
  • Outbound experience, including objection handling and good communication skills
  • Neutral accent and proficiency in English
  • Computer literacy and own transportation (an advantage)

We offer a competitive salary, paid per productive hours, in addition to shift allowance, travel allowance, and performance incentives. If you are a motivated and results-driven individual, we encourage you to apply for this exciting opportunity.

Please note that if you do not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.



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