Team Leader

2 months ago


Cape Town, Western Cape, South Africa TFG Financial Services Full time
Job Title: Team Leader - Credit Services

TFG Financial Services is seeking a dynamic and assertive Team Leader to join our Customer Services Department. As a key member of our team, you will be responsible for leading a team of staff members and ensuring the smooth operation of our credit services.

Key Responsibilities:
  • Team Leadership: Assist staff members in their roles and ensure that they have the necessary skills and knowledge to perform their duties effectively.
  • Operational Excellence: Ensure that our operating procedures are understood and adhered to, and that our standards and key performance indicators are met.
  • People Management: Maximize people productivity by adhering to people management processes, including coaching, audits, and addressing disciplinary issues.
  • Compliance: Ensure that company and department policies, procedures, and compliance aspects are adhered to.
  • Employee Engagement: Create a positive work environment that promotes employee engagement, retention, and satisfaction.
Requirements:
  • Education: Matric
  • Experience: Previous supervisory experience and proven customer services experience (at least 2 years in a call centre environment)
  • Skills: Working knowledge of credit or retail systems, computer literacy (MS Word & Excel), and excellent communication and interpersonal skills
  • Desirable: Vision, Odyssey, and UIP experience, IR experience, and ability to work under pressure

Preference will be given to candidates from designated groups, including people with disabilities, in terms of the Employment Equity Act.


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