Team Leader
2 months ago
We are seeking a highly skilled and experienced Team Leader to join our team at WNS Global Services. As a Team Leader, you will be responsible for leading a team of Senior Associates to create a customer-centric and high-performance culture.
Key Responsibilities:- People Management: Engage and support staff to achieve all KPIs through effective coaching, performance management, and career development.
- Stakeholder Management: Ensure successful delivery of projects, programs, or activities by engaging with stakeholders.
- Analytical: Practice due diligence when interpreting and reporting data, and improve team performance and processes through insights.
- Financials: Maintain productivity by ensuring staff adhere to schedules and manage IR and payroll queries efficiently.
- Effective communication and written skills
- Problem-solving and analytical thinking
- Conflict management and strategic thinking
- Time management and organizational skills
- HR process knowledge and stakeholder management
- Report writing and sound working knowledge of Microsoft packages
- Management skills and good understanding of the BPO industry
- Essential: Grade 12
- Preferred: Tertiary qualification in management or relevant proven contact center experience
- A proven track record of delivering against client, customer, and business outcomes
- 2 years' experience working within collections
- 3 years of team leader experience
- Managing a team of 12-14 agents
- More than 2 years' experience working within the BPO sector
- More than 3 years' experience working in a management role
- Experience managing Omni-channel customer operations
Working Hours: Monday to Friday, 8PM to 6PM UK Time
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Team Leader
1 month ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our team at WNS Global Services. As a Team Leader, you will be responsible for leading a team of professionals to achieve business objectives and drive customer satisfaction.Key Responsibilities:Lead a team of professionals to achieve business objectives and drive...
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Team Leader
1 month ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeJob Title: Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our team at WNS Global Services. As a Team Leader, you will be responsible for leading a team of professionals to achieve exceptional results and drive business growth.Key Responsibilities:People Management: Engage and support staff to achieve all Key Performance...
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Team Leader
1 month ago
Cape Town, Western Cape, South Africa WNS Global Services Full time{"Job Title": "Team Leader", "Job Description": "Job SummaryWe are seeking a highly skilled and experienced Team Leader to join our team at WNS Global Services. As a Team Leader, you will be responsible for leading a team of Agents to create a customer-centric and high-performance culture.Key ResponsibilitiesPeople: Engage and support staff to achieve all...
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Team Leader
2 months ago
Cape Town, Western Cape, South Africa WNS Global Services Full time{"Job Title": "Team Leader", "Job Description": "Job SummaryWe are seeking a highly skilled and experienced Team Leader to join our team at WNS Global Services. As a Team Leader, you will be responsible for leading a team of Agents to create a customer-centric and high-performance culture.Key ResponsibilitiesPeopleTo engage and support staff to achieve all...
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