Team Leader

6 days ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
{"Job Title": "Team Leader", "Job Description": "Job Summary

We are seeking a highly skilled and experienced Team Leader to join our team at WNS Global Services. As a Team Leader, you will be responsible for leading a team of Agents to create a customer-centric and high-performance culture.

Key Responsibilities

  • People: Engage and support staff to achieve all KPIs through effective coaching, performance management, and career development.
  • Stakeholder Management: Ensure successful delivery of projects by engaging with stakeholders.
  • Analytical: Practice due diligence when interpreting and reporting data to improve team performance.
  • Financials: Maintain productivity by ensuring staff adhere to schedules and manage IR and payroll queries efficiently.

Qualifications

  • Grade 12/Matric
  • Tertiary qualification in management beneficial

Experience, Knowledge, Skills, and Attributes Required

  • Proven track record of delivering against client, customer, and business outcomes
  • 2 years' experience in an insurance environment
  • More than 2 years' experience in a management role
  • Experience in BPO/contact center environment beneficial

Behavioural Traits Required

  • Communication and written skills
  • Problem-solving
  • Analytical thinking
  • Conflict management
  • Strategic thinking
  • Time management

Job-Related Knowledge, Competencies, and Skills Required

  • HR process knowledge
  • Stakeholder management
  • Report writing
  • Sound working knowledge of Microsoft packages
  • Management skills
  • Good understanding of the BPO industry

Additional Information

Afternoon and night shifts - Monday to Sunday (rotational shifts)

Candidates required to have fibre or live in a fibre-enabled area.

", "lang_code": "en"}
  • Team Leader

    1 week ago


    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our team at WNS Global Services. As a Team Leader, you will be responsible for leading a team of professionals to achieve business objectives and drive customer satisfaction.Key Responsibilities:Lead a team of professionals to achieve business objectives and drive...

  • Team Leader

    3 weeks ago


    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our team at WNS Global Services. As a Team Leader, you will be responsible for leading a team of Senior Associates to create a customer-centric and high-performance culture.Key Responsibilities:People Management: Engage and support staff to achieve all KPIs through...

  • Team Leader

    2 weeks ago


    Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our team at WNS Global Services. As a Team Leader, you will be responsible for leading a team of professionals to achieve exceptional results and drive business growth.Key Responsibilities:People Management: Engage and support staff to achieve all Key Performance...

  • Team Leader

    3 weeks ago


    Cape Town, Western Cape, South Africa WNS Global Services Full time

    {"Job Title": "Team Leader", "Job Description": "Job SummaryWe are seeking a highly skilled and experienced Team Leader to join our team at WNS Global Services. As a Team Leader, you will be responsible for leading a team of Agents to create a customer-centric and high-performance culture.Key ResponsibilitiesPeopleTo engage and support staff to achieve all...

  • Team Leader

    3 weeks ago


    Cape Town, Western Cape, South Africa Fulton Hogan Full time

    About Fulton HoganFulton Hogan is a leading infrastructure company that has been delivering high-quality projects for 90 years. We pride ourselves on our commitment to safety, quality, and customer satisfaction.Job SummaryWe are seeking a Team Leader to join our Tasmanian team in Launceston. As a Team Leader, you will be responsible for overseeing and...

  • Team Leader

    7 days ago


    Cape Town, Western Cape, South Africa Fulton Hogan Full time

    About Fulton HoganFulton Hogan is a leading infrastructure company that has been delivering high-quality projects for 90 years. Our team of 10,000+ professionals works across Australia and New Zealand, creating, connecting, and caring for communities.Job SummaryWe are seeking a Team Leader to join our Tasmanian team, based in Launceston and surrounding...

  • Sales Team Leader

    5 hours ago


    Cape Town, Western Cape, South Africa CallForce Full time

    Sales Team Leader Job DescriptionCallForce is a leading BPO service provider of innovative customized contact centre solutions. We are seeking a results-driven Sales Team Leader to join our team.Key Responsibilities:Provide strong leadership and mentorship to a team of sales representatives.Set performance expectations and objectives for the team.Conduct...

  • Sales Team Leader

    2 weeks ago


    Cape Town, Western Cape, South Africa Callforce Direct Full time

    Job Title: Sales Team LeaderCallforce Direct is an award-winning BPO service provider of innovative customized contact centre solutions from South Africa to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader.As a Sales Team Leader, you will be responsible for supervising and motivating a team of sales representatives to...

  • Sales Team Leader

    3 weeks ago


    Cape Town, Western Cape, South Africa Pathfinders Consulting Pty (LTD) Full time

    Job Title: Sales Team LeaderPathfinders Consulting Pty (LTD) is seeking a dynamic and experienced Sales Team Leader to join our team. As a key member of our sales leadership team, you will be responsible for leading a driven sales team, innovating processes, and playing a key role in driving the digital telephony revolution as we transition small businesses...

  • Sales Team Leader

    3 weeks ago


    Cape Town, Western Cape, South Africa Pathfinders Consulting Pty LTD Full time

    Outbound Sales Team LeaderPathfinders Consulting Pty LTD is seeking a seasoned sales leader to drive our outbound sales team to success. As an Outbound Sales Team Leader, you will be responsible for leading a high-performing team, innovating sales processes, and playing a key role in driving the digital telephony revolution.Key Responsibilities:Develop and...

  • Sales Team Leader

    1 week ago


    Cape Town, Western Cape, South Africa Pathfinders Consulting Pty (LTD) Full time

    Drive Sales Success as an Outbound Sales Team LeaderPathfinders Consulting Pty (LTD) is seeking a dynamic and experienced sales leader to join our team. As an Outbound Sales Team Leader, you will lead a driven sales team, innovate processes, and play a key role in driving the digital telephony revolution.Key Responsibilities:Develop and execute daily...

  • Sales Team Leader

    3 weeks ago


    Cape Town, Western Cape, South Africa Callforce Direct Full time

    Unlock Your Sales Potential with Callforce DirectAre you a results-driven sales professional looking for a challenging role that will help you grow your skills and advance your career? Look no further than Callforce Direct, a leading BPO service provider of innovative customized contact centre solutions.We are seeking a highly motivated and experienced Sales...

  • Sales Team Leader

    2 weeks ago


    Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    Sales Team Leader Job DescriptionWe are seeking a highly motivated and experienced Sales Team Leader to join our dynamic sales team in Cape Town city centre. As a Sales Team Leader, you will be responsible for leading a team of 5-10 new recruits, supporting them through their induction period to become fully fledged Sales Professionals.Key...

  • Fraud Team Leader

    3 weeks ago


    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Job Title: Fraud Team LeaderBlack Pen Recruitment is seeking a highly skilled Fraud Team Leader to join our client's team. As a Fraud Team Leader, you will be responsible for overseeing the day-to-day work of the fraud team, developing and monitoring strategies to prevent and mitigate fraud globally.Key Responsibilities:Develop and implement fraud prevention...

  • Sales Team Leader

    2 weeks ago


    Cape Town, Western Cape, South Africa Pathfinders Consulting Pty LTD Full time

    Job DescriptionAre you a seasoned sales professional looking to drive business growth and lead a high-performing sales team? We are seeking an experienced Sales Team Leader to join our dynamic team at Pathfinders Consulting Pty LTD.Key Responsibilities:Develop and execute sales strategies to drive revenue growth and meet sales targets.Lead and manage a team...


  • Cape Town, Western Cape, South Africa TFG Financial Services Full time

    Job Title: Team Leader: PublishingTFG Financial Services is seeking a highly motivated and experienced Team Leader to lead our Publishing team. As a key member of our team, you will be responsible for managing and coaching a team of sales agents in a fast-paced and dynamic working environment.Key Responsibilities:Achieve team targets and KPIs in line with...


  • Cape Town, Western Cape, South Africa TFG Financial Services Full time

    Job Title: Team Leader: PublishingJob Summary:We are seeking a highly motivated and experienced Team Leader to lead our Publishing team. The successful candidate will be responsible for managing a team of sales agents, achieving targets, and ensuring compliance with quality benchmarks.Key Responsibilities:Achieve team targets and KPIs in line with brand...


  • Cape Town, Western Cape, South Africa JC Growth Solutions Full time

    Job Title: Boilermaker Team LeaderJob Type: PermanentJob Summary:We are seeking a highly skilled and experienced Boilermaker Team Leader to oversee daily activities and task coordination in our Boilershop. The successful candidate will drive the C-Works maintenance system, ensure quality control, manage repairs and maintenance, and ensure compliance with...


  • Cape Town, Western Cape, South Africa Status Staffing Full time

    Job Title: Business Development Team LeaderWe are seeking a highly skilled and experienced Business Development Team Leader to join our team at Status Staffing. As a Business Development Team Leader, you will be responsible for generating new business leads in the commercial space and converting those leads into secured appointments for the business...


  • Cape Town, Western Cape, South Africa SA Metal Group (Pty) Ltd Full time

    Boilershop Team Leader Job DescriptionSA Metal Group (Pty) Ltd is seeking a highly skilled and experienced Boilershop Team Leader to join their team in Cape Town. The successful candidate will be responsible for coordinating day-to-day activities, driving C-Works maintenance system, and ensuring workshops utilization targets are met consistently.Key...