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Team Leadership Specialist

1 week ago

Durban, KwaZulu-Natal, South Africa NEEMA INTERNATIONAL GROUP Full time
About the Job

This is a Contract role in the Durban area. As a Call Center Manager, you will be responsible for leading a team and driving business growth.

Key Responsibilities
  • Lead a team of call center agents and manage their performance.
  • Implement process improvements to increase efficiency and reduce costs.
  • Collaborate with other departments to achieve business objectives.

The ideal candidate will have experience in Contact Center Management and Team Management, as well as strong analytical skills.

Requirements
  • Bachelor's degree in Business Administration, Communications, or related field is a plus.
  • Experience in the industry is beneficial.
  • Excellent Communication skills.
  • Proven track record in ensuring high levels of Customer Satisfaction.
  • Leadership skills.