Wellness Center Customer Service Director
3 days ago
Role Description
The Wellness Center Customer Service Director is a critical position that oversees the Welcome Desk/Reception area's operations, ensuring members receive a positive experience and have their needs met promptly. Key responsibilities include managing Club Administration tasks, maintaining accurate financial records, and fostering strong relationships with members and staff.
Key Responsibilities:
- Manage Club Administration activities efficiently.
- Oversee cash transactions and maintain accurate financial records.
- Develop and maintain effective relationships with members and staff.
- Schedule and supervise Receptionists to meet business needs.
- Implement procedures for monitoring access and overrides.
- Control reception stock levels and order supplies as needed.
- Resolving member complaints promptly and professionally.
Essential Qualifications:
- Proven leadership and people management skills.
- Strategic thinking and problem-solving abilities.
- Exceptional verbal and written communication skills.
- Attention to detail and organizational skills.
- Microsoft Office proficiency.
- Flexibility and adaptability in working hours.
- Customer service experience is desirable.
- Conflict resolution and negotiation skills.
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