Director of Client Relationships

2 days ago


Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full time

About the Job

The Customer Experience Director will be responsible for leading client relationships and driving business results. This role involves developing and implementing strategies to enhance customer satisfaction and loyalty.

Key responsibilities include:

  1. Managing client relationships and ensuring alignment of goals and objectives
  2. Driving business results through improved key success metrics
  3. Developing and implementing strategies to enhance customer satisfaction and loyalty

Requirements

  • Associate degree or equivalent work experience
  • Tenured experience in managing operations of 100+ FTEs
  • A customer-focused mindset and a passion for delivering exceptional customer experiences

What You'll Enjoy

A dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package.



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