Hotel Guest Services Representative

3 days ago


Cape Town, Western Cape, South Africa Hyatt Group Full time
Job Description

We are seeking a highly skilled Front Office Receptionist/Host to join our dynamic team at the Hyatt Regency Cape Town. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our guests and ensuring a seamless check-in and check-out experience.

Your primary responsibilities will include greeting and welcoming guests in a professional and friendly manner, managing incoming calls and redirecting them as needed, checking guests in and out of the hotel, and maintaining accurate records and administrative tasks.

  • Greet and welcome guests with a warm smile and a friendly demeanor.
  • Manage incoming calls, redirect them as necessary, and take messages or provide basic information to callers.
  • Process guest transactions during their stay, including handling payments and preparing receipts.
  • Maintain accurate records and manage administrative tasks, such as updating guest information and processing reservations.

Qualifications and Requirements

  • A minimum of 2 years' experience as a receptionist within the hospitality industry.
  • Strong communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong organizational abilities and attention to detail, with a focus on delivering high-quality results in a fast-paced environment.
  • Proficiency in OPERA, with the ability to quickly learn and adapt to new systems and technologies.
  • Flexibility to work shifts, including weekends and public holidays, and a willingness to go above and beyond to ensure excellent customer service.

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