Hotel Operations Manager
4 days ago
Job Summary:
The successful candidate will oversee the day-to-day operations of our hotel, ensuring exceptional guest service across all departments.
About the Role:
- Lead and motivate a high-performing team to deliver outstanding results in guest services, housekeeping, and facilities management.
- Maintain a strong presence in guest-facing areas, guaranteeing a seamless guest experience.
- Monitor and manage expenses while ensuring operational efficiency.
- Develop strategies to enhance guest satisfaction, repeat business, and overall hotel performance.
- Handle guest feedback, resolve issues, and meet guest requests promptly and professionally.
- Collaborate with department heads for smooth communication and coordination between teams.
- Ensure compliance with hotel policies, health & safety standards, and local regulations.
Key Requirements:
- Strong leadership skills with a proven ability to manage, motivate, and inspire staff.
- Previous experience in high-end hotel management, preferably at a 5-star level.
- A hands-on approach to daily operations and attention to detail.
- Excellent guest-facing personality and passion for providing outstanding service.
- Exceptional organizational, communication, and problem-solving skills.
- Ability to work independently and take ownership of operations.
- Experience managing hotel departments such as Reservations, Reception, Grounds, and Housekeeping.
- Exceptional ability to manage guest relations and exceed expectations.
- A minimum of 5 years experience in a senior hotel management role.
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