Hotel Guest Manager

6 days ago


Cape Town, Western Cape, South Africa Khula Placements Full time

Job Opportunity: Hotel Guest Experience Manager

We are seeking a highly skilled and experienced Hotel Guest Experience Manager to join our team. This is an exciting opportunity for a dedicated hospitality professional passionate about delivering exceptional customer service and creating unforgettable guest experiences.

Key Responsibilities:

  • Ensure a seamless guest experience from arrival to departure, exceeding expectations at every touchpoint.
  • Welcome and introduce guests in a warm, professional manner.
  • Efficiently process check-in and check-out procedures.
  • Collaborate with various departments to ensure smooth guest transitions.
  • Assist guests with bookings, tours, transfers, and personalized itineraries.
  • Verify accuracy of guest information, profiles, and rates.
  • Act as a liaison between guests and internal departments to meet their needs.
  • Maintain and update guest profiles and key documents (e.g., day sheets, call logs, itineraries).
  • Report maintenance concerns and assist with guest communications.
  • Coordinate and track guest transfers, ensuring bookings and charges are accurate.
  • Support Spa, Housekeeping, and Restaurant teams when necessary.
  • Participate in monthly night audits, ensuring accuracy and attention to detail.

Requirements:

  • Certificate or Diploma in Hospitality.
  • 23 years of experience in a similar role.
  • Strong administrative skills and excellent computer literacy.
  • Genuine passion for the hospitality industry.
  • Outstanding interpersonal and communication skills (written and verbal).
  • Strong customer service orientation with exceptional people skills.
  • Ability to maintain professional relationships with colleagues across cultures and departments.
  • Comfortable interacting with distinguished clientele.
  • Punctual, well-presented, and self-disciplined.
  • Highly detail-oriented, reliable, and proactive.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.

How to Apply:



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