Senior Sales Team Director

1 month ago


Centurion, Gauteng, South Africa WNS Global Services Full time

Job Title: Team Leader


Job Summary:



  • Directs and manages a team of telesales professionals to achieve high sales targets and deliver exceptional customer service.
  • Leads by example, demonstrating a strong work ethic, and inspiring team members to meet and exceed performance expectations.
  • Fosters a positive, inclusive, and dynamic work environment that encourages collaboration, learning, and growth.
  • Develops and implements effective sales strategies, processes, and procedures to drive business results and improve operational efficiency.
  • Maintains accurate records, reports, and analyses to track team performance, identify areas for improvement, and inform business decisions.

Responsibilities:



  • Deliver success against key performance indicators (KPIs) and sales targets.
  • Create a motivating and supportive environment that empowers team members to achieve their full potential.
  • Participate in achieving the wider contact center objectives to provide exceptional customer service.
  • Understand the impact of team engagement on attrition and absenteeism.
  • Facilitate direct sales by managing team members and encouraging them to make sales.
  • Interact closely with other team members to ensure everyone is informed and updated on work progress.
  • Create a positive relationship with team members and motivate them to perform at their best.
  • Coach team members on best practices and transfer expert knowledge to enhance their skills.

Requirements:



  • Minimum 12 months of sales team leadership experience.
  • Previous and proven leadership/supervisory experience.

Qualifications:



  • Matric or equivalent qualification.


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