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Customer Service Representative

2 months ago

Centurion, Gauteng, South Africa Sydsen Full time
Job Summary

Contact and nurture an agreed amount of consumers on behalf of our clients to reach the agreed project objectives. This is done through outbound calling and emailing clients in accordance with our nurturing process and accurately updating leads data on the supporting CRM. In addition, be available to handle any inbound calls directed at any of the inbound queues hosted in our call centre.

Key ResponsibilitiesLeads Nurturing

Nurture all leads, new and exciting, in accordance with the Leads Nurturing Method. This involves making outbound calls or sending emails to nurture clients in accordance with the project objective.

Call Volumes

Maintain agreed outbound call volumes and be available to receive inbound calls. Ensure that all calls are made in accordance with our nurturing process and that leads data is accurately updated on the CRM.

Call Quality

Maintain the agreed level of professionalism and keep conversations on point and in accordance with the talking agenda provided. Ensure that all calls are made in a timely and efficient manner.

Conversion Ratio

Maintain a conversation ratio of at least 5% of leads processed. This involves following up on leads as and when due and ensuring that all leads are nurtured in accordance with the project objective.

Requirements / Skills
  • Attention to detail
  • Diligence
  • Ability to do repetitive work
  • World-class telephone etiquette and above average pronunciation of the English language
  • Matric