Hotel Services Director

4 days ago


Cape Town, Western Cape, South Africa Faircape Full time

Are you a skilled hospitality professional looking for a challenging role? We have an exciting opportunity for a Hotel Services Director to join our team at Faircape Restaurant and Catering.

About Us

Faircape Restaurant and Catering is part of the Faircape Life retirement villages, offering high-quality meals and refreshments to residents and patients in six prime locations across the Western Cape.

Job Summary

We are seeking a dynamic Hotel Services Director to lead our front-of-house operations. The successful candidate will be responsible for ensuring exceptional customer service, managing staff, and maintaining the highest standards of quality and efficiency.

Key Responsibilities:
  • Stock Management: Conduct weekly and monthly stock counts, order supplies, and liaise with administration to ensure efficient inventory management.
  • Meal Service: Manage meal bookings, placements, and ad-hoc services, including cocktail events and wine service during lunches.
  • Bar Operations: Work as a bartender, manage bar stock, perform daily cash-ups, and maintain the highest standards of service.
  • Coffee Shop Management: Coordinate service, manage stock, and process orders in the coffee shop.
  • Events: Assist with event setup, meet and greet guests, and ensure post-event cleaning and decoration.
  • Staff Management: Lead a team of waiters, roster shifts, sign off hours, and handle customer complaints.
Requirements:
  • Qualifications: Senior certificate and tertiary qualification in hospitality (advantageous)
  • Experience: Proven experience in the hospitality industry or similar environment
  • Skills: Knowledge of serving etiquette, basic wine knowledge, organizational skills, excellent communication, computer literacy, customer service orientation, responsibility, accountability, and dedication
What We Offer

We offer a competitive salary package of R15,000 (cost to company), dependent on qualifications, experience, and market-related factors. This role involves working 16.25 shifts per month, Mondays to Sundays from 07h00 - 19h00.

Please note that should you not receive a response within 2 weeks of applying, we consider your application unsuccessful.



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