Problem Resolution Specialist

2 months ago


Johannesburg, Gauteng, South Africa A 1L Realization (Pty) Ltd Full time
Job Title: Problem Resolution SpecialistJob Summary

A 1L Realization (Pty) Ltd is seeking a skilled Problem Resolution Specialist to join our team. The successful candidate will be responsible for managing and resolving complex technical issues within our FinTech environment.

Key Responsibilities
  • Manage and resolve technical issues within our FinTech environment
  • Develop and maintain technical documentation and knowledge base
  • Collaborate with cross-functional teams to identify and prioritize technical issues
  • Implement corrective actions and track progress
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or related field
  • Minimum 5 years of experience in problem management and resolution
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills


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