Debt Resolution Specialist
3 weeks ago
**Job Overview**
We are seeking a skilled Debt Resolution Specialist to join our team at Shapiro Shaik Defries and Associates. As an integral part of our outbound collections team, you will play a critical role in ensuring high-level collections while adhering to the guidelines set by the Debt Collection Act (DCA), National Credit Act (NCA), and company policies.
Compensation Package
The successful candidate can expect a competitive salary of approximately R250,000 - R350,000 per annum, based on experience and performance. This figure is inclusive of basic salary and uncapped commission opportunities.
Key Responsibilities
- Analyzing accounts to devise effective debt resolution strategies
- Negotiating with debtors to collect overdue payments while maintaining a sense of urgency
- Ensuring compliance with relevant legislation, including the DCA and NCA
- Developing and implementing plans to meet or exceed collection targets
Requirements
- A minimum Matric qualification with Maths Literacy is mandatory; a relevant tertiary qualification is highly desirable
- At least one year of experience as a Debt Collection Agent in an outbound call center environment
- Proven ability to work with targets and deadlines
- Excellent verbal and written communication skills, with strong listening skills
- Strong negotiation skills, with the ability to handle objections and be assertive when necessary
- Good general administration, planning, and organizing skills
- Tenacious and able to work autonomously, taking accountability for results
Competencies & Skills
- Computer literacy
- Excellent telephone etiquette and interpersonal skills
- Good typing and accuracy skills
- Mastery of mathematical concepts
- Ability to work effectively in a team environment
What We Offer
In addition to a competitive salary and uncapped commission opportunities, we offer a dynamic and supportive work environment that fosters growth and development. If you are a driven and results-oriented professional looking for a challenging opportunity, please submit your application.
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