Debt Resolution Specialist

3 weeks ago


Johannesburg, Gauteng, South Africa Shapiro Shaik Defries and Assoiates Full time

**Job Overview**

We are seeking a skilled Debt Resolution Specialist to join our team at Shapiro Shaik Defries and Associates. As an integral part of our outbound collections team, you will play a critical role in ensuring high-level collections while adhering to the guidelines set by the Debt Collection Act (DCA), National Credit Act (NCA), and company policies.

Compensation Package

The successful candidate can expect a competitive salary of approximately R250,000 - R350,000 per annum, based on experience and performance. This figure is inclusive of basic salary and uncapped commission opportunities.

Key Responsibilities

  • Analyzing accounts to devise effective debt resolution strategies
  • Negotiating with debtors to collect overdue payments while maintaining a sense of urgency
  • Ensuring compliance with relevant legislation, including the DCA and NCA
  • Developing and implementing plans to meet or exceed collection targets

Requirements

  • A minimum Matric qualification with Maths Literacy is mandatory; a relevant tertiary qualification is highly desirable
  • At least one year of experience as a Debt Collection Agent in an outbound call center environment
  • Proven ability to work with targets and deadlines
  • Excellent verbal and written communication skills, with strong listening skills
  • Strong negotiation skills, with the ability to handle objections and be assertive when necessary
  • Good general administration, planning, and organizing skills
  • Tenacious and able to work autonomously, taking accountability for results

Competencies & Skills

  • Computer literacy
  • Excellent telephone etiquette and interpersonal skills
  • Good typing and accuracy skills
  • Mastery of mathematical concepts
  • Ability to work effectively in a team environment

What We Offer

In addition to a competitive salary and uncapped commission opportunities, we offer a dynamic and supportive work environment that fosters growth and development. If you are a driven and results-oriented professional looking for a challenging opportunity, please submit your application.



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