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Senior Debt Resolution Specialist
1 month ago
The Senior Debt Resolution Specialist plays a pivotal role in proactively engaging with customers who are experiencing payment difficulties, aiming to resolve outstanding balances and maintain positive customer relationships through effective communication and negotiation.
Key Responsibilities:- Customer Engagement: Initiate contact with customers who have missed payments via phone calls, fostering open dialogue to understand their financial situations and develop tailored repayment plans or settlement options.
- Debt Resolution: Work collaboratively with customers to create customized debt resolution strategies, ensuring mutually beneficial solutions that meet their needs while respecting company policies.
- Documentation: Maintain accurate and up-to-date records of all communication and agreements with customers, adhering to industry standards for transparency and accountability.
- Compliance: Ensure adherence to all relevant laws, regulations, and company policies governing collections practices, guaranteeing ethical and legal collection procedures.
- Customer Relations: Employ a respectful and empathetic approach when dealing with customers, striving to preserve positive relationships and provide exceptional customer service.
- Payment Processing: Assist customers with making payments, setting up automated payment plans, and processing payments accurately, ensuring seamless transactions.
- Negotiation: Negotiate payment terms, settlements, or alternative solutions to facilitate debt recovery, leveraging strong negotiation and interpersonal skills.
- Bachelor's degree or equivalent
- Previous experience in collections, customer service, or a related field is an advantage
- Strong negotiation and interpersonal skills
- Excellent verbal and written communication skills
- Ability to remain calm and empathetic when dealing with upset or challenging customers
- Knowledge of debt collection laws and regulations is a plus
- Proficiency in using computer software and database systems for tracking and documenting collection efforts
We offer a competitive salary of $65,000 - $85,000 per annum, depending on experience, along with opportunities for career growth and professional development within our dynamic team at Isilumko Staffing.