Chief Claims Resolution Specialist

2 months ago


Johannesburg, Gauteng, South Africa Armstrong Appointments Full time
Job Title

Senior Claims Manager

About the Role

We are seeking a highly skilled and experienced Senior Claims Manager to join our team at Armstrong Appointments. The successful candidate will be responsible for handling a broad portfolio of general property, engineering, mining, casualty/financial lines claims.

Key Responsibilities
  • Deliver high-quality claim handling and customer services.
  • Handle claims of varying severity, including coverage review, fact investigation, loss evaluation, and designing an appropriate claim resolution strategy.
  • Set and maintain timely indemnity and expense reserves in accordance with Claims Handling Expectations and Guidelines.
  • Proactively manage claims to drive timely resolution.
  • Develop and implement a strategy for fair claim resolution, including settlement negotiation when needed.
  • Select, direct, and manage external experts and vendors, including working with experts to set budgets and manage costs.
  • Regularly provide actionable claims insights and input to internal stakeholders.
  • Assist Underwriting and others with contractual wording and risk assessments.
  • Keep stakeholders aware of loss potential and material claim developments.
  • Provide accurate information and data for Claims reporting.
Requirements
  • Completed Matric. Degree/Diploma will be advantageous.
  • Minimum 10 years Claims or Insurance Industry experience.
  • Background working in the primary insurance market is preferred.
  • A desire to learn and develop as an insurance professional.
  • Strong coverage, investigation, loss evaluation, and claim valuation skills.
  • Strong negotiation skills with a desire to continue development.


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