Chief Claims Resolution Specialist
2 months ago
Senior Claims Manager
About the RoleWe are seeking a highly skilled and experienced Senior Claims Manager to join our team at Armstrong Appointments. The successful candidate will be responsible for handling a broad portfolio of general property, engineering, mining, casualty/financial lines claims.
Key Responsibilities- Deliver high-quality claim handling and customer services.
- Handle claims of varying severity, including coverage review, fact investigation, loss evaluation, and designing an appropriate claim resolution strategy.
- Set and maintain timely indemnity and expense reserves in accordance with Claims Handling Expectations and Guidelines.
- Proactively manage claims to drive timely resolution.
- Develop and implement a strategy for fair claim resolution, including settlement negotiation when needed.
- Select, direct, and manage external experts and vendors, including working with experts to set budgets and manage costs.
- Regularly provide actionable claims insights and input to internal stakeholders.
- Assist Underwriting and others with contractual wording and risk assessments.
- Keep stakeholders aware of loss potential and material claim developments.
- Provide accurate information and data for Claims reporting.
- Completed Matric. Degree/Diploma will be advantageous.
- Minimum 10 years Claims or Insurance Industry experience.
- Background working in the primary insurance market is preferred.
- A desire to learn and develop as an insurance professional.
- Strong coverage, investigation, loss evaluation, and claim valuation skills.
- Strong negotiation skills with a desire to continue development.
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