Customer Service Representative

2 months ago

Johannesburg, Gauteng, South Africa Emirates Full time

Job Purpose

To deliver exceptional customer service and drive sales growth by providing Emirates products and solutions that exceed customer expectations and increase revenue.

Key Responsibilities

• Provide highest standard of customer service to Emirates customers, offering detailed information on Emirates tariff fares and actively issuing online tickets and selling related products.

• Ensure all necessary airline rules and regulations are incorporated, and customer requests are met to provide excellent service, highlighting legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.

• Actively enhance Emirates revenue earnings by providing options to customers on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings, and upgraded fares.

• Be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market-leading airline.

• Ensure all necessary ticket-related documentation is filed, time tables updated, brochures, sale, and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales.

• Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received. Whenever possible, create a database of all potential customers and develop a personal relationship with them by giving occasional calls and informing them of new services provided, thereby the customer always contacts the Agent for their travel needs.

Qualifications & Experience

Customer Service. Call Centre: 1+ Year

Grade 12 or equivalent: 12 years schooling or equivalent. Excellent interpersonal, telephone, and customer service skills. Ability to work in a busy sales team environment. PC-based skills to operate Windows package including Microsoft Word/ Excel/ E-mail. Knowledge of contact centre and airline industry procedures and methodology. Standard Fares and ticketing courses, Skywards and reservations systems.

Salary & Benefits

Enjoy a competitive remuneration package, discounts on flights and hotel stays, and be part of a growing team at Emirates.

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