Front Office Host

2 weeks ago


Cape Town, Western Cape, South Africa Career Custodians Full time
Job Title: Front Office Host

Village N Life is a leading Tourism and Hospitality company based in the Western Cape, committed to growing its employees through career development and staff incentives.

We are seeking a passionate Front Office Host to oversee daily front office desk operations, ensuring employee productivity, monitoring efficiency of all processes, and creating a positive work environment.

Key Responsibilities:
  • Courteously and accurately answer enquiries from potential guests
  • Accept hotel reservations and respond to enquiries regarding reservations, hotel information, and guest concerns
  • Resolve customer issues, complaints, and problems in a quick and efficient manner to maintain a high level of customer satisfaction and quality service
  • Allocate rooms to expected arrivals after checking guest preferences and special requests
  • Assist all departments in servicing guests, especially during high volume periods
  • Adhere to company credit limit and floor limit policies
  • Control cash transactions at the front desk and maintain complete responsibility for personal bank
  • Analyse customer feedback and provide strategic direction to continually improve overall rating
  • Respond to guest needs and anticipate their unstated ones
  • Promote all guest amenities, conveniences, and programs offered
  • Recommend local tourist spots, including places to dine, shop, and sight-see

Due to the large volume of applications received, only candidates that meet the minimum requirements will be contacted.

If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.


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