Customer Service Representative

2 months ago


Johannesburg, Gauteng, South Africa CallForce Full time
{"title": "Customer Service Representative", "content": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at CallForce. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our airline clients.

Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Deal with customer complaints and concerns in a fair and empathetic way
  • Communicate effectively with customers through various channels, including phone, email, and chat
  • Work collaboratively with our team to achieve customer satisfaction and loyalty
  • Stay up-to-date with company policies and procedures to ensure accurate and consistent service delivery
Requirements
  • Grade 12 or equivalent
  • 1-4 years of experience in a call center environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously
  • Valid Covid-19 vaccination card
  • Excellent computer literacy and proficiency in CRM software
  • Ability to work flexible hours, including weekends and public holidays
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
", "lang_code": "en-US"}

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