Operational Performance Manager

4 days ago


Cape Town, Western Cape, South Africa Lead Generation Group Full time
Job Title: Operational Performance Manager

At Lead Generation Group, we are seeking an experienced Operational Performance Manager to drive business results through effective leadership and strategic decision-making.

Main Responsibilities:

  • Develop and implement strategies to reduce the frequency of escalations and enhance overall client experience.
  • Collaborate with other departments to identify root causes of complaints and work on continuous improvement initiatives.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to provide feedback and coaching to team members.

This role requires a motivated and experienced professional who can work closely with the Lead Generation Team to identify opportunities for growth and improvement.

You will be responsible for driving business results through effective leadership, collaboration, and strategic decision-making.



  • Cape Town, Western Cape, South Africa Clicks Group Limited Full time

    Key ResponsibilitiesAs an Operations Performance Manager, you will play a critical role in optimizing business processes and improving overall efficiency.You will analyze data to identify trends and areas for improvement, and develop strategies to enhance performance and drive business growth.


  • Cape Town, Western Cape, South Africa Clicks Group Limited Full time

    Job DescriptionWe are looking for a skilled Data Mining Analyst to join our team. The successful candidate will be responsible for analyzing financial and operational data to provide valuable insights that drive business decisions.The ideal candidate will have excellent analytical skills, be proficient in report writing and presentation, and possess strong...


  • Cape Town, Western Cape, South Africa Set Consulting Full time

    Social Performance ManagerMarket-related SalaryGqeberhaPurposeThe Social Performance team is in charge of defining, implementing and reporting on all the Socio-economic development contributions made by the company and its projects for community development (Local community trusts, Project SED spends etc.).ResponsibilitiesThe Social Performance Manager will...


  • Cape Town, Western Cape, South Africa AnyVan Full time

    Key ResponsibilitiesAnalyze data from various tools like Snowflake, Tableau, etc., to find trends, patterns, and areas for improvementCreate reports, dashboards, and performance metrics to help guide decision-makingTrack KPIs to measure the impact of changesUse advanced analytics to evaluate sales roles, workloads, and strategies, improving team...


  • Cape Town, Western Cape, South Africa Sigma Connected Group Full time

    Job SummaryWe are seeking a Team Development Specialist to join our team. The successful candidate will be responsible for developing and implementing strategies to improve team performance and productivity.This role involves coaching and developing team members to achieve their full potential, while also ensuring that they meet performance targets. You will...


  • Cape Town, Western Cape, South Africa Network Recruitment Full time

    About the Role:This is an exciting opportunity for an experienced Operational Finance Manager to join our team at Network Recruitment. As a key member of our finance team, you will play a critical role in supporting business operations and driving financial excellence.Responsibilities will include working closely with finance and operations teams to ensure...


  • Cape Town, Western Cape, South Africa Pillar South Africa Full time

    About This OpportunityThis is an exciting opportunity to join our Pillar South Africa team as a Regional Sales Manager.Main DutiesDevelop and implement effective sales strategies to drive business growth and achieve sales targets.Lead a high-performing team of area managers, sales representatives, merchandisers, and external service providers.Collaborate...


  • Cape Town, Western Cape, South Africa Goldman Tech Resourcing Full time

    We are on the lookout for a great Vendor Performance Manager. Our client in the packaging industry has a great opportunity for you. Your responsibility will be to identify and develop suppliers who can sustainably deliver NPD components and products. Minimum Requirements: Matric Affinity with the design/engineering/ manufacturing principle that shape new...


  • Cape Town, Western Cape, South Africa Western Cape Government Full time

    Director: District and Local Performance MonitoringThe Department of Local Government, Western Cape Government (WCG), has a key role in managing the directorate responsible for District and Local Performance Monitoring and an integrated municipal monitoring system. This informs municipal support within the province.This position is based in Cape Town,...


  • Cape Town, Western Cape, South Africa Rain Full time

    Rain is seeking a highly experienced Performance Marketing Manager to join our team. The ideal candidate will have a proven track record of delivering high-performance paid media campaigns and a strong understanding of performance marketing principles.About the Role:This is a senior-level position that requires a high level of expertise and experience in...


  • Cape Town, Western Cape, South Africa WNS Limited Full time

    We're looking for a Performance Improvement Specialist to join our team at WNS Limited. As a key member of our leadership group, you will be responsible for driving performance and achieving agreed-upon Key Performance Indicators (KPIs) while fostering a positive and people-focused team environment.About the OpportunityThis is an exciting opportunity for a...


  • Cape Town, Western Cape, South Africa Edge Field Marketing Full time

    About the RoleThe Performance Coaching Manager will be responsible for capacitating and developing Ambassadors, as well as ensuring their in-store presence and performance meets set objectives. This role requires excellent people management and administrative skills.


  • Cape Town, Western Cape, South Africa Arvo Full time

    Our client, a well-established sunblock retailer selling sun protection products across 30 brands to a mainly UK customer base, is looking for an enthusiastic and detail-oriented Ecommerce Performance Manager to join their team. They are looking for a South African to join their team and work for them, from home in South Africa.Position OverviewThey are...


  • Cape Town, Western Cape, South Africa PUMA Group Full time

    PUMA is looking for a highly motivated Store Performance Coordinator to join its team. This role involves coordinating store operations and ensuring that sales targets are achieved.Main Responsibilities:Support store managers in achieving sales targets.Monitor and report on store performance.Develop and implement strategies to improve store...


  • Cape Town, Western Cape, South Africa WNS Full time

    At WNS, we are committed to delivering exceptional customer experiences through operational excellence. We are seeking a highly motivated Operations Manager to lead our efforts in this area.Job DescriptionKey Responsibilities:Designing and implementing customer-centric processes to improve satisfaction and loyaltyDeveloping and executing strategies to...


  • Cape Town, Western Cape, South Africa CA Financial Appointments Full time

    Job Title: Financial Performance OptimizerWe are seeking a highly motivated Financial Performance Optimizer to join our team at CA Financial Appointments. As a key member of our organization, you will be responsible for optimizing channel performance, providing data-driven insights, and driving financial strategy.Key Responsibilities:Optimize channel...


  • Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    **About the Role:**We are looking for a highly skilled Portfolio Manager to join our team in Cape Town. As a Portfolio Manager, you will be responsible for managing client portfolios, making strategic investment decisions, and delivering exceptional financial performance.**Responsibilities:**Manage discretionary investment portfolios with a focus on...


  • Cape Town, Western Cape, South Africa Teleperformance Full time

    Key ResponsibilitiesWe are seeking an experienced Operations Manager to lead our team and drive the success of the campaign.Main Responsibilities include:Developing and implementing strategies to improve Quality standards on the campaign.Leading and managing a team of direct reports and their associates to deliver exceptional results.Reviewing and analyzing...


  • Cape Town, Western Cape, South Africa Callforceoutsourcing Full time

    About CallforceoutsourcingWe are a leading provider of contact centre solutions, dedicated to creating purposeful careers and building the future of our industry.Job OverviewThe ideal candidate will be responsible for collecting, analysing, and interpreting operational and performance data to identify trends, optimize processes, and support business...


  • Cape Town, Western Cape, South Africa DLK Group Full time

    About the RoleWe are looking for a Performance Enhancement Specialist who can leverage their expertise to enhance organizational performance.This role requires a strong foundation in data analytics and operational improvement.Proven track record of successfully implementing performance enhancement initiatives.Ability to design, implement, and continuously...