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Operational Performance Manager

2 weeks ago

Cape Town, Western Cape, South Africa Lead Generation Group Full time
Job Title: Operational Performance Manager

At Lead Generation Group, we are seeking an experienced Operational Performance Manager to drive business results through effective leadership and strategic decision-making.

Main Responsibilities:

  • Develop and implement strategies to reduce the frequency of escalations and enhance overall client experience.
  • Collaborate with other departments to identify root causes of complaints and work on continuous improvement initiatives.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to provide feedback and coaching to team members.

This role requires a motivated and experienced professional who can work closely with the Lead Generation Team to identify opportunities for growth and improvement.

You will be responsible for driving business results through effective leadership, collaboration, and strategic decision-making.