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Customer Service Representative
2 months ago
ABC Worldwide is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our international call centre, you will be responsible for providing exceptional customer service to clients across the globe.
Key Responsibilities:- Customer Interaction: Respond to customer inquiries via phone, email, and social media, providing timely and accurate solutions to their concerns.
- Problem Resolution: Identify and resolve customer complaints in a professional and courteous manner, escalating complex issues to management as needed.
- Product Knowledge: Stay up-to-date on company products and services, providing customers with accurate information and recommendations.
- Communication: Demonstrate excellent written and verbal communication skills, ensuring clear and concise communication with customers and colleagues.
- Teamwork: Collaborate with colleagues to achieve team goals and objectives, contributing to a positive and productive work environment.
- Language Skills: Fluency in English and one of the following languages: Danish, Swedish, Norwegian, or Dutch.
- Education: Grade 12 or equivalent.
- Experience: Previous customer service experience is advantageous, but not required.
- Skills: Strong PC literacy, customer orientation, and availability to work shifts.
At ABC Worldwide, we offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
