Operational Support Agent
5 days ago
AfroCentric Group is seeking a highly skilled Service Consultant to join its team. In this role, you will be responsible for managing service requests across all channels, educating stakeholders on digital tools, and providing a seamless customer experience.
As a key member of our team, you will follow established procedures and collaborate with peers and leaders to ensure the best possible service delivery. Maintaining legal, statutory, and regulatory compliance is crucial, as is addressing operational risks and governance issues when necessary.
You will work closely with team members to meet delivery objectives, resolve performance issues, and support successful delivery. Staying updated on operational changes, you will meet quality standards and identify opportunities for improvement.
Key Responsibilities:
- Manage service requests across all channels
- Educate stakeholders on digital tools
- Provide a seamless customer experience
Requirements:
- 2 years Health Care Operations experience
- 1 – 2 years Customer Servicing Experience
- Matric, Higher Certificate / NQF level 5 (1 – 3-year certification course) recommended
Competency Requirements:
- Knowledge of customer preferences and personality styles
- Understanding of health legislation and regulatory requirements
- Familiarity with healthcare facilities industry
- Experience in customer service operations
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