Client Services Consultant

1 week ago


Pretoria, Gauteng, South Africa FirstRand Bank Limited Full time

Position Overview

The role involves fostering client relationships, offering advisory services related to control, and overseeing modifications to policies.

Key Responsibilities

  • Provide outstanding service that surpasses client expectations through proactive, innovative, and suitable solutions.
  • Develop and maintain constructive working relationships with various stakeholders, including end-users and senior management.
  • Manage current clients and expand the portfolio through policy modifications and renewals.
  • Efficiently address all client inquiries within agreed timeframes.
  • Maintain in-depth knowledge of specific products, pricing structures, application processes, and timelines.
  • Enhance business portfolio by identifying cross-sell opportunities and fortifying client relationships.
  • Deliver effective administrative support through meticulous planning, reporting, and updating of all relevant information.
  • Adhere to governance in compliance with legislative and audit standards.
  • Enhance business decisions by providing precise and dependable business intelligence, alongside trend and data analysis.
  • Actively seek regular performance feedback and implement strategies for improvement.
  • Identify personal development needs and create a tailored development plan.
  • Stay informed about learning opportunities, evolving products, and market trends.

Additional Information

All appointments will align with FirstRand Group's Employment Equity strategy. The organization supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose their disability information, which will be kept confidential unless legally required to share with third parties.



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