Client Service Representative
2 months ago
Customer Support Specialist
Position Overview:
As a Customer Support Specialist at Merchants, you will serve as a key Brand Ambassador, acting as the initial point of contact for our valued customers. We seek individuals who are passionate about resolving customer concerns and providing answers to inquiries while being dedicated to delivering outstanding customer service with empathy and professionalism. In essence, we are looking for a commitment to ensure every customer interaction is positive and fulfilling.
Responsibilities:
Requirements:
Must possess Matric/NQF L4 qualification. Minimum of 6 months experience in a call centre environment. Previous experience in Call Centre, Retail, or customer-facing roles is highly recommended. Proficient in English. Willingness and ability to work rotational shifts. Strong oral and written communication skills. Business writing and chat skills are essential. Customer Service Orientation. Attention to Detail. Problem-Solving abilities. Adaptability and Resilience. Must be based in the Western Cape.-
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