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Client Services Consultant

2 months ago

Pretoria, Gauteng, South Africa FirstRand Bank Limited Full time

Job Overview

As a Client Services Consultant, your primary responsibility will be to nurture client relationships while offering strategic advice related to policy management and adjustments.

Key Responsibilities

  • Provide outstanding service that surpasses client expectations through proactive, innovative, and suitable solutions.
  • Develop and maintain constructive working relationships with various stakeholders, including end-users and senior management.
  • Oversee existing client accounts and expand the portfolio through policy modifications and renewals.
  • Address all client inquiries promptly and within established timelines.
  • Maintain comprehensive knowledge of specific products, pricing structures, application processes, and timelines.
  • Enhance business portfolio by identifying cross-selling opportunities and fortifying client relationships.
  • Deliver efficient administrative support through meticulous planning, reporting, and updating of all relevant information.
  • Adhere to governance standards concerning legislative and audit obligations.
  • Support informed business decisions by providing accurate and reliable intelligence, alongside trend and data analysis.
  • Actively seek performance feedback and implement strategies for improvement.
  • Identify personal development needs and create a tailored development plan.
  • Stay informed about learning opportunities, evolving products, and market trends.

Additional Information

All recruitment will align with FirstRand Group's Employment Equity strategy, promoting the hiring and advancement of individuals with disabilities. Candidates are encouraged to voluntarily disclose any disability information, which will be kept confidential unless legally required to share.