Client Services Coordinator

1 week ago


Pretoria, Gauteng, South Africa FirstRand Bank Limited Full time

Position Overview

The role involves nurturing client partnerships, offering advisory services related to control measures, and overseeing modifications to policies.

Key Responsibilities

  • Provide outstanding service that surpasses client expectations through proactive, innovative, and suitable solutions.
  • Develop and maintain constructive working relationships with various stakeholders, including end-users and senior management.
  • Manage current clients and expand the portfolio through policy adjustments and renewals.
  • Address all client inquiries promptly and within established timelines.
  • Maintain comprehensive knowledge of specific products, pricing structures, application processes, and timelines.
  • Optimize cross-selling opportunities within the business portfolio and enhance client relationships.
  • Deliver efficient administrative support through meticulous planning, reporting, and updating of all relevant information.
  • Adhere to governance concerning legislative and audit requirements.
  • Enhance business decisions by providing accurate and reliable business intelligence, along with trend and data analysis.
  • Actively seek regular performance feedback and implement actions to improve and elevate performance.
  • Identify initiatives to address personal development needs.
  • Develop a personal growth plan and review it with a team leader or manager.
  • Stay informed about learning opportunities, evolving products, and market trends.

Additional Information

All appointments will align with FirstRand Group's Employment Equity plan. The organization supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose their disability information, which will be kept confidential unless legally required to share with other parties.



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