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Customer Service Ambassador

2 months ago

Pretoria, Gauteng, South Africa Affinity Services Full time
About the Role

We are seeking a highly skilled and customer-focused Service Delivery Expert to join our team at Affinity Services. As a key member of our client relations team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Client Interaction: Serve as the primary point of contact for clients, addressing their inquiries and resolving issues in a timely and professional manner.
  • Problem Solving: Investigate and resolve client complaints or issues, providing solutions and following up to ensure complete satisfaction.
  • Product & Service Knowledge: Stay up-to-date on our services and products to accurately assist clients and provide them with the best possible experience.
  • Order & Account Management: Assist clients with order inquiries, updates, returns, and processing payments, ensuring their accounts are up to date.
  • Follow-Up: Make follow-up calls or send emails to clients after resolving issues to ensure they are happy with the resolution and overall experience.
  • Collaboration: Work closely with internal teams to escalate issues, communicate client feedback, and provide insight into potential improvements.
  • Data Management: Accurately record client interactions and issues in our CRM system, keeping detailed logs for reference and reporting purposes.
Requirements
  • A minimum of a Matric certificate is required.
  • Previous experience in customer service or a related role is highly preferred.
  • Proficient in Microsoft Office and customer management software.
  • Strong interpersonal skills with a customer-first attitude.
Why Affinity Services?
  • Supportive Team Environment: Join a collaborative team where your contributions are valued and your ideas welcomed.
  • Career Growth Opportunities: We offer training, mentorship, and career development paths within the company.
  • Impactful Role: You'll be an integral part of our client relations, making a real difference in the customer experience.
  • Competitive Salary & Benefits: Enjoy a competitive salary and benefits package, recognizing your hard work and dedication.