Debt Collection Specialist

6 days ago


Johannesburg, Gauteng, South Africa Dis-Chem Pharmacies Full time

Dis-Chem Pharmacies is a leading pharmacy retailer in South Africa, offering a wide range of healthcare products and services. We are seeking an experienced Debt Collection Specialist to join our team.

Job Summary

We are looking for a skilled and motivated individual to manage our debt collection process. The successful candidate will be responsible for collecting outstanding debts from customers, communicating with them to resolve any issues, and maintaining accurate records of all correspondence and discussions.

Key Responsibilities
  • Collect outstanding debts from customers through phone calls, emails, and letters;
  • Communicate with customers to resolve any issues or concerns related to their accounts;
  • Maintain accurate records of all correspondence and discussions with customers;
  • Update and maintain accurate records of customer details on the master data;
  • Prepare and reconcile debtor's accounts and resolve any outstanding queries;
  • Review and maintain age analysis to ensure debt does not exceed 60 days;
  • Communicate monthly to each customer to collect outstanding debt;
  • Resolve disputes with customers and ensure all queries and enquiries on customer accounts are addressed timeously.

The ideal candidate will have a strong background in debt collection, excellent communication skills, and the ability to work independently. A relevant qualification in accounting or finance would be advantageous.

Requirements
  • Grade 12 – Matric or Senior Certificate and/or a relevant Accounting Qualification;
  • Minimum 1 – 2 years' experience in debt collection environment;
  • Excellent communication and negotiation skills;
  • Ability to work independently and as part of a team;
  • Strong analytical and problem-solving skills;
  • Able to maintain confidentiality and handle sensitive information.
What We Offer
  • A competitive salary of R250,000 per annum;
  • A comprehensive benefits package including medical aid, pension fund, and life insurance;
  • Ongoing training and development opportunities;
  • A dynamic and supportive work environment;
  • The opportunity to work for a leading retail company in South Africa.


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