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Debt Recovery Expert

2 months ago


Johannesburg, Gauteng, South Africa The Recruitment Council Full time
Job Overview

We are seeking a skilled Debt Recovery Specialist to join our team at The Recruitment Council. This role requires an individual with a strong understanding of debt recovery processes, legal compliance, and client relationship management.

Main Responsibilities
  1. Debt Recovery & Collection:
    Proactively engage with clients to recover outstanding debts using a variety of collection strategies, including telephonic communication, formal letters, and follow-up actions.
  2. Legal & Compliance Management:
    Handle legal files and manage the legal aspects of debt recovery, including preparing documentation for attorney handover, ensuring compliance with legal processes, and tracking critical deadlines.
  3. Customer Communication & Satisfaction:
    Build and maintain positive relationships with clients and debtors, providing regular updates on the progress of debt recovery.
  4. Documentation & System Management:
    Ensure all actions, communications, and documents are accurately captured and updated in the system.
Key Competencies & Skills
  • Communication:
    Strong verbal and written communication skills are essential for managing relationships with clients, debtors, attorneys, and insurers.
  • Problem Solving & Conflict Resolution:
    Ability to handle difficult situations, mediate disputes, and negotiate payment terms in a fair yet assertive manner.

To be successful in this role, you will require a strong work ethic, compassion, empathy, and a proactive mindset. If you are a driven professional with a passion for debt recovery, we encourage you to apply.