Technical Support Specialist for iStore Stellenbosch
4 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at iStore Stellenbosch in Cape Town. This role requires excellent technical knowledge, strong communication skills, and the ability to work independently.
About the RoleAs a Technical Support Specialist, you will be responsible for providing exceptional customer service to our clients by resolving technical issues, troubleshooting software problems, and delivering training and support as needed. Your primary goal will be to ensure that our customers receive top-notch technical assistance, resulting in increased satisfaction and loyalty.
Key Responsibilities- Provide technical support to iStore customers through various channels (phone, email, chat)
- Troubleshoot complex technical issues and resolve software problems in a timely manner
- Deliver training and support to customers on our products and services
- Maintain accurate records of customer interactions and issue resolutions
To succeed in this role, you will need:
- A Matric certificate and an IT-related qualification (minimum A+/N+)
- Experience in helpdesk or first-line support environments
We're seeking someone with tenacity, who demonstrates enthusiasm and urgency when achieving results and dealing with challenges. Conflict management, situational awareness, and learning and development skills are also essential for this role.
Why Join Us?At iStore, we offer a dynamic work environment where you can grow professionally and develop your skills. Our team is committed to delivering exceptional customer experiences, and we're looking for like-minded individuals to join us.
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