Insurance Industry Specialist
1 month ago
About Santam
Santam, the market leader in general insurance in Southern Africa, is a large and diversified company that is rapidly expanding into emerging markets. We pride ourselves on our passion for our clients and strive to deliver Insurance Good and Proper.
We have an exciting opportunity available for an Insurance Consultant to join our Commercial Contact Centre team in Cape Town, Bellville. This role focuses on providing exceptional service and support to brokers.
Key Responsibilities:
This role involves servicing broker requests, including enquiries, and providing telephonic and email support to intermediaries, authorised representatives, and broker services. You will also be responsible for dealing with general insurance and policy-specific enquiries, issuing new policies, maintaining existing policies, renewing policies, and addressing agri aspects of policies.
In addition, you will need to assist in resolving insurance queries within required timeframes and compliance requirements, undertake client follow-ups when policies are cancelled to ascertain reasons and attempt to retain policies, adjust premiums based on new asset values, manage client expectations regarding turnaround times, adhere to underwriting criteria and regional requirements, and profile clients with suitable products and underwriting criteria.
You will also advise brokers to ensure that clients' needs are met in terms of correct cover and product, assist in implementing solutions for improvement, and stand in for consultants during busy periods or absence.
Requirements:
To succeed in this role, you will need to possess a Matric/Grade 12 qualification, 60 commercial lines FAIS credits, and a relevant insurance-related qualification (NQF lev 4) would be advantageous. You must also have proven work experience in commercial, agriculture policy administration, and underwriting within the short-term insurance industry, with a minimum of 3 years' experience in short-term insurance commercial lines and/or Agri assets.
Skills and Qualities:
You should have excellent verbal and written communication skills, excellent interpersonal skills, and the ability to ensure adherence to quality, compliance, and accreditation standards. You should also be able to conduct efficient administration and optimise work processes.
Estimated Salary: R450,000 - R550,000 per annum, depending on qualifications and experience.
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